{"componentChunkName":"component---src-templates-blog-list-template-js","path":"/99","result":{"data":{"allMarkdownRemark":{"edges":[{"node":{"excerpt":"One of the leading NoSQL databases, MongoDB is well known for its fast performance, versatile schema, scalability and great capabilities for…","fields":{"slug":"/engineering/full-text-search-in-mongodb/"},"html":"

One of the leading NoSQL databases, MongoDB is well known for its fast performance, versatile schema, scalability and great capabilities for indexing. Let us look at some context before we get into some details. Full-text search is an essential feature when we talk about finding content on the internet. A google search is the best example for this when we see the content using the phrases or keywords. In this article, we will learn about full-text search capabilities in MongoDB based on text index.

\n

Create a Sample Database

\n

Before we begin, we will create a sample database that will be used during the tutorial.

\n

We will create a database with the name myDB and create a collection with the name books. For this, the statement would be as follows.

\n
> use myDB\n> db.createCollection("books")\n>
\n

Let's insert some documents by using the following statement.

\n
> db.books.insert([\n\t{\n      "title": "Eloquent JavaScript, Second Edition",\n      "subtitle": "A Modern Introduction to Programming",\n      "author": "Marijn Haverbeke",\n      "publisher": "No Starch Press",\n      "description": "JavaScript lies at the heart of almost every modern web application, from social apps to the newest browser-based games. Though simple for beginners to pick up and play with, JavaScript is a flexible, complex language that you can use to build full-scale applications."\n    },\n    {\n      "title": "Learning JavaScript Design Patterns",\n      "subtitle": "A JavaScript and jQuery Developer's Guide",\n      "author": "Addy Osmani",\n      "publisher": "O'Reilly Media",\n      "description": "With Learning JavaScript Design Patterns, you'll learn how to write beautiful, structured, and maintainable JavaScript by applying classical and modern design patterns to the language. If you want to keep your code efficient, more manageable, and up-to-date with the latest best practices, this book is for you."\n    },\n    {\n      "title": "Speaking JavaScript",\n      "subtitle": "An In-Depth Guide for Programmers",\n      "author": "Axel Rauschmayer",\n      "publisher": "O'Reilly Media",\n      "description": "Like it or not, JavaScript is everywhere these days, from browser to server to mobile and now you, too, need to learn the language or dive deeper than you have. This concise book guides you into and through JavaScript, written by a veteran programmer who once found himself in the same position."\n    },\n    {\n      "title": "Programming JavaScript Applications",\n      "subtitle": "Robust Web Architecture with Node, HTML5, and Modern JS Libraries",\n      "author": "Eric Elliott",\n      "publisher": "O'Reilly Media",\n      "description": "Take advantage of JavaScript's power to build robust web-scale or enterprise applications that are easy to extend and maintain. By applying the design patterns outlined in this practical book, experienced JavaScript developers will learn how to write flexible and resilient code that's easier-yes, easier-to work with as your codebase grows."\n    },\n    {\n      "title": "Understanding ECMAScript 6",\n      "subtitle": "The Definitive Guide for JavaScript Developers",\n      "author": "Nicholas C. Zakas",\n      "publisher": "No Starch Press",\n      "description": "ECMAScript 6 represents the biggest update to the core of JavaScript in the history of the language. In Understanding ECMAScript 6, expert developer Nicholas C. Zakas provides a complete guide to the object types, syntax, and other exciting changes that ECMAScript 6 brings to JavaScript."\n    }\n])
\n

Creating a Text Index

\n

We need to create a text index on the fields to perform the text search. We can create this on single or multiple fields. The following statement will create a text index on a single field.

\n
>db.books.createIndex({"description":"text"})
\n

We will create a text index on the description and subtitle fields for this tutorial. We can create only one text index per collection in MongoDB. So We will create a compound text index using the following statement.

\n
>db.books.createIndex({"subtitle":"text","description":"text"})
\n

$search

\n

Now we will try to search documents that have the keywords 'ECMAScript' in the description and subtitle fields. For this, we can use the below statement.

\n
db.books.find({$text: {$search: "ECMAScript"}})
\n

Example

\n
>db.books.find({$text: {$search: "ECMAScript"}},{ subtitle: 1, description: 1 })\n\t{\n    "_id" : ObjectId("602b09cb3cb6144ada1c62fe"),\n    "subtitle" : "The Definitive Guide for JavaScript Developers",\n    "description" : "ECMAScript 6 represents the biggest update to the core of JavaScript in the history of the language. In Understanding ECMAScript 6, expert developer Nicholas C. Zakas provides a complete guide to the object types, syntax, and other exciting changes that ECMAScript 6 brings to JavaScript."\n\t}\n>
\n

Phrases

\n

You can search for phrases using the text index. By default, text search performs an OR search for all words in the phrase. If you want to search 'modern design patterns', it will search for documents with the keywords either modern, design, or patterns.

\n

Example

\n
>db.books.find({$text: {$search: "modern design patterns"}},{ subtitle: 1, description: 1 })\n\t{\n    "_id" : ObjectId("602b098f3cb6144ada1c2ea1"),\n    "subtitle" : "A JavaScript and jQuery Developer's Guide",\n    "description" : "With Learning JavaScript Design Patterns, you'll learn how to write beautiful, structured, and maintainable JavaScript by applying classical and modern design patterns to the language. If you want to keep your code efficient, more manageable, and up-to-date with the latest best practices, this book is for you."\n\t},\n\t{\n    "_id" : ObjectId("602b09b93cb6144ada1c4bca"),\n    "subtitle" : "Robust Web Architecture with Node, HTML5, and Modern JS Libraries",\n    "description" : "Take advantage of JavaScript's power to build robust web-scale or enterprise applications that are easy to extend and maintain. By applying the design patterns outlined in this practical book, experienced JavaScript developers will learn how to write flexible and resilient code that's easier-yes, easier-to work with as your code base grows.",\n\t},\n\t{\n    "_id" : ObjectId("602b095c3cb6144ada1c1028"),\n    "subtitle" : "A Modern Introduction to Programming",\n    "description" : "JavaScript lies at the heart of almost every modern web application, from social apps to the newest browser-based games. Though simple for beginners to pick up and play with, JavaScript is a flexible, complex language that you can use to build full-scale applications."\n\t}\n>
\n

If you want to search for exact phrases like documents with 'modern design patterns' together, you can do so by specifying double quotes in the search text.

\n

Example

\n
>db.books.find({$text: {$search: "\\"modern design patterns\\""}},{ subtitle: 1, description: 1 })\n\t{\n    "_id" : ObjectId("602b098f3cb6144ada1c2ea1"),\n    "subtitle" : "A JavaScript and jQuery Developer's Guide",\n    "description" : "With Learning JavaScript Design Patterns, you'll learn how to write beautiful, structured, and maintainable JavaScript by applying classical and modern design patterns to the language. If you want to keep your code efficient, more manageable, and up-to-date with the latest best practices, this book is for you."\n}
\n

Negations

\n

If you want to exclude the documents containing a particular word, you can use a negation search. For example if you're going to search all documents with the 'JavaScript' but not 'HTML5' or 'ECMAScript', you can search as the below example.

\n

Example

\n
>db.books.find({$text: {$search: "JavaScript -HTML5 -ECMAScript"}},{ subtitle: 1, description: 1 })\n\t{\n    "_id" : ObjectId("602b098f3cb6144ada1c2ea1"),\n    "subtitle" : "A JavaScript and jQuery Developer's Guide",\n    "description" : "With Learning JavaScript Design Patterns, you'll learn how to write beautiful, structured, and maintainable JavaScript by applying classical and modern design patterns to the language. If you want to keep your code efficient, more manageable, and up-to-date with the latest best practices, this book is for you."\n\t},\n\t{\n    "_id" : ObjectId("602b09a83cb6144ada1c4973"),\n    "subtitle" : "An In-Depth Guide for Programmers",\n    "description" : "Like it or not, JavaScript is everywhere these days, from browser to server to mobile and now you, too, need to learn the language or dive deeper than you have. This concise book guides you into and through JavaScript, written by a veteran programmer who once found himself in the same position."\n\t},\n\t{\n    "_id" : ObjectId("602b095c3cb6144ada1c1028"),\n    "subtitle" : "A Modern Introduction to Programming",\n    "description" : "JavaScript lies at the heart of almost every modern web application, from social apps to the newest browser-based games. Though simple for beginners to pick up and play with, JavaScript is a flexible, complex language that you can use to build full-scale applications."\n\t}
\n

Text Search Score

\n

The text search provides a score to each document representing the relevancy of the document with the search query. This score can be used to sort all the records returned in the search result. A higher score will indicate a most relevant match.

\n

Example

\n
>db.books.find({$text: {$search: "JavaScript "}},{score: {$meta: "textScore"}, subtitle: 1, description: 1 }).sort({score:{$meta:"textScore"}})\n\t{\n    "_id" : ObjectId("602b098f3cb6144ada1c2ea1"),\n    "subtitle" : "A JavaScript and jQuery Developer's Guide",\n    "description" : "With Learning JavaScript Design Patterns, you'll learn how to write beautiful, structured, and maintainable JavaScript by applying classical and modern design patterns to the language. If you want to keep your code efficient, more manageable, and up-to-date with the latest best practices, this book is for you.",\n    "score" : 1.43269230769231\n\t},\n\t{\n    "_id" : ObjectId("602b09cb3cb6144ada1c62fe"),\n    "subtitle" : "The Definitive Guide for JavaScript Developers",\n    "description" : "ECMAScript 6 represents the biggest update to the core of JavaScript in the history of the language. In Understanding ECMAScript 6, expert developer Nicholas C. Zakas provides a complete guide to the object types, syntax, and other exciting changes that ECMAScript 6 brings to JavaScript.",\n    "score" : 1.42672413793103\n\t},\n\t{\n    "_id" : ObjectId("602b09a83cb6144ada1c4973"),\n    "subtitle" : "An In-Depth Guide for Programmers",\n    "description" : "Like it or not, JavaScript is everywhere these days, from browser to server to mobile and now you, too, need to learn the language or dive deeper than you have. This concise book guides you into and through JavaScript, written by a veteran programmer who once found himself in the same position.",\n    "score" : 0.818181818181818\n\t},\n\t{\n    "_id" : ObjectId("602b095c3cb6144ada1c1028"),\n    "subtitle" : "A Modern Introduction to Programming",\n    "description" : "JavaScript lies at the heart of almost every modern web application, from social apps to the newest browser-based games. Though simple for beginners to pick up and play with, JavaScript is a flexible, complex language that you can use to build full-scale applications.",\n    "score" : 0.801724137931034\n\t},\n\t{\n    "_id" : ObjectId("602b09b93cb6144ada1c4bca"),\n    "subtitle" : "Robust Web Architecture with Node, HTML5, and Modern JS Libraries",\n    "description" : "Take advantage of JavaScript's power to build robust web-scale or enterprise applications that are easy to extend and maintain. By applying the design patterns outlined in this practical book, experienced JavaScript developers will learn how to write flexible and resilient code that's easier-yes, easier-to work with as your codebase grows.",\n    "score" : 0.792857142857143\n\t}
\n

Stop Words

\n

The $text operator filters out the language-specific stop words, such as a, an, the and in English. The below search will not return any document in the result.

\n

Example

\n
>db.books.find({$text: {$search: "is"}},{subtitle: 1, description: 1 })\n\tFetched 0 record(s)
\n

Stemmed Words

\n

The $text operator matches on the complete stemmed word. So if some document field contains the word learning or learn, a search on the term learning or learn would result in the same.

\n

Example

\n
>db.books.find({$text: {$search: " learn"}},{subtitle: 1, description: 1 }) or >db.books.find({$text: {$search: " learning"}},{subtitle: 1, description: 1 })\n\t{\n    "_id" : ObjectId("602b098f3cb6144ada1c2ea1"),\n    "subtitle" : "A JavaScript and jQuery Developer's Guide",\n    "description" : "With Learning JavaScript Design Patterns, you'll learn how to write beautiful, structured, and maintainable JavaScript by applying classical and modern design patterns to the language. If you want to keep your code efficient, more manageable, and up-to-date with the latest best practices, this book is for you."\n\t},\n\t{\n    "_id" : ObjectId("602b09a83cb6144ada1c4973"),\n    "subtitle" : "An In-Depth Guide for Programmers",\n    "description" : "Like it or not, JavaScript is everywhere these days, from browser to server to mobile and now you, too, need to learn the language or dive deeper than you have. This concise book guides you into and through JavaScript, written by a veteran programmer who once found himself in the same position."\n\t},\n\t{\n    "_id" : ObjectId("602b09b93cb6144ada1c4bca"),\n    "subtitle" : "Robust Web Architecture with Node, HTML5, and Modern JS Libraries",\n    "description" : "Take advantage of JavaScript's power to build robust web-scale or enterprise applications that are easy to extend and maintain. By applying the design patterns outlined in this practical book, experienced JavaScript developers will learn how to write flexible and resilient code that's easier-yes, easier-to work with as your codebase grows."\n\t}
\n

Conclusion

\n

I hope you learned something new today. Here is an interesting article on Self-Hosted MongoDB. I also invite you to try stuff on your own and share your experience in the comment section. Furthermore, if you face any problems with any of the above definitions, please feel free to ask me in the comments section below.

\n","frontmatter":{"date":"February 16, 2021","updated_date":null,"description":"MongoDB full text search tutorial. In this blog, we will learn how to perform a full-text search in MongoDB using text index.","title":"How to do Full-Text Search in MongoDB","tags":["MongoDB"],"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5037593984962405,"src":"/static/4baf4f017625700154de23531c7ef2a8/ee604/coverImage.png","srcSet":"/static/4baf4f017625700154de23531c7ef2a8/69585/coverImage.png 200w,\n/static/4baf4f017625700154de23531c7ef2a8/497c6/coverImage.png 400w,\n/static/4baf4f017625700154de23531c7ef2a8/ee604/coverImage.png 800w,\n/static/4baf4f017625700154de23531c7ef2a8/f3583/coverImage.png 1200w,\n/static/4baf4f017625700154de23531c7ef2a8/5707d/coverImage.png 1600w,\n/static/4baf4f017625700154de23531c7ef2a8/eeb1b/coverImage.png 1920w","sizes":"(max-width: 800px) 100vw, 800px"}}},"author":{"id":"Anil Gupta","github":"anilswm","avatar":null}}}},{"node":{"excerpt":"No matter what your application is for, it is a must to have ease of use, frictionless authentication, and guaranteed security (against…","fields":{"slug":"/identity/biometric-authentication-mobile-apps/"},"html":"

No matter what your application is for, it is a must to have ease of use, frictionless authentication, and guaranteed security (against fraud protection and password-related attacks). These variables help you to build both a spectacular first impression and long-lasting confidence.

\n

When using mobile apps, consumers prefer to open it and quickly start using it. It can be a frustrating experience for them if you keep asking for the account password every time they open the app. But then, it is also a business necessity to ensure safe access to the app.

\n

So, how do you offer a great experience and security at the same time?

\n

The LoginRadius Mobile Biometric Authentication can help. The feature is dedicated to mobile apps and allows consumers to use their mobile devices' FaceID and TouchID for authentication.

\n

Intend Behind the Launch

\n

With Mobile Biometric Authentication, consumers can use their existing FaceID or TouchID for authentication without any additional effort.

\n

Also, consumers' biometric data remains stored on their phone rather than the server, making it even more secure.

\n

Let's underline some of the major benefits of Mobile Biometric Authentication.

\n\n

\n \n

\n

You can configure both authentication options for your app and later, ask the consumer to choose according to their preference or the option available with their device.

\n

Conclusion

\n

The Mobile Biometric Authentication by LoginRadius is a local authentication concept and consumers' biometric data don't even leave their mobile devices. Hence, as a business, you don't need to worry about storing, processing, and securing your consumer's biometric data.

\n

\n \n \n

\n","frontmatter":{"date":"February 16, 2021","updated_date":null,"description":"The LoginRadius Mobile Biometric Authentication feature is dedicated to mobile applications and enables users to use the FaceID and TouchID of their mobile devices for authentication purposes.","title":"Announcement - LoginRadius Introduces Convenient and Secure Biometric Authentication for Mobile Apps","tags":["biometric authentication","cx","ciam solution"],"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.408450704225352,"src":"/static/90e4c9c37fb9a00a11e09a359f1b77dd/6051d/biometric-authentication-mobile-apps.png","srcSet":"/static/90e4c9c37fb9a00a11e09a359f1b77dd/69585/biometric-authentication-mobile-apps.png 200w,\n/static/90e4c9c37fb9a00a11e09a359f1b77dd/497c6/biometric-authentication-mobile-apps.png 400w,\n/static/90e4c9c37fb9a00a11e09a359f1b77dd/6051d/biometric-authentication-mobile-apps.png 769w","sizes":"(max-width: 769px) 100vw, 769px"}}},"author":{"id":"Rakesh Soni","github":"oyesoni","avatar":"rakesh-soni.jpg"}}}},{"node":{"excerpt":"Until the modifications are introduced to production, smart companies take advantage of API testing and so do you. In both staging and…","fields":{"slug":"/engineering/api-testing-and-benefits/"},"html":"

Until the modifications are introduced to production, smart companies take advantage of API testing and so do you. In both staging and production environments, API's must be checked to ensure that the software framework meets the specifications.

\n

Let's discuss how, through how your team approaches your research plan, your team can get the benefits of API testing.

\n

What is API Testing?\nApplication Programming Interface is often called as API. An API is a set of methods and procedures that developers \"open up\" to other programmers to have their applications communicate and interact with other applications. Once an API is built, it is necessary to test the interface to provide truly secure, reliable and scalable connections between platforms.

\n

API testing helps identify early issues and is different from UI testing. An API receives requests and sends back responses through internet protocols including, HTTP and SMTP. API tests investigate applications that have varying API functionalities and vary the API call's parameters in different ways that verify functionality and expose failures.

\n

API testing can be done on the below aspects:

\n\n

Functional Testing checks API's functionality, Takes payload in the form of JSON or XML and provides the response code and response body.\nLoad Testing checks the performance under the specific load and determines how much traffic the API can handle before being overloaded.\nSecurity Testing checks vulnerabilities like authentication and sensitive data is encrypted over HTTP and includes penetration testing validating authentication.

\n

Advantages of API testing during Software development

\n

1. Time efficiency

\n

API Testing doesn't require GUI to be ready and it can be performed way early in the development cycle. The Automated API tests provide much quicker test results and significantly accelerate development workflows; thus, it helps you speed up the feedback loop and catch issues faster.

\n

In addition to that, API tests are significantly less time-consuming when compared to UI Tests. UI Tests spend much time rendering and loading the web pages and interface elements, whereas can execute API tests in seconds. Let's take an example where a user needs to register and login from UI takes at least 3 to 5 minutes, whereas API testing takes less than 30 seconds.

\n

2. Reduced costs

\n

It is very closely connected with time efficiency.

\n

The cost efficiency benefit is closely connected with the previous one. Automated API tests' increased execution speed leads to more effective/efficient resource consumption and lower overall testing costs.

\n

API tests can be executed as early as the business logic is defined and before any GUI testing. So it will help you to identify the issue at the early stage. Early identification means the less expensive it is to fix it and Reduces the cost of Application changes. API testing enables the QA team to detect and resolve issues before they become a production problem, keeping project costs at bay.

\n

3. Technology Independent

\n

API tests are Language Independent, Since the data is interchanged using JSON or XML and compromised HTTP requests and HTTP responses. So the QA team is free to choose the language of their choice that supports these technologies((JavaScript, Java, Ruby, Python, PHP, etc.).

\n

4. Greater tests stability

\n

While GUI's are dynamic and may change to accommodate new requests from stakeholders and users, API interfaces are very much stable. APIs typically come with detailed documentation, and any changes are reflected there so that QA engineers can adjust their test suites timely. And due to this inherent stability, API tests are also much easier to maintain.

\n

5. Improved test coverage

\n

Unlike unit tests, automated API tests are generally broader in scope and detail. While unit tests are focused on the limited functionality of components within a single application, problems often arise at the intersection where one layer's scope ends and the other begins.

\n

You won't find these issues with unit tests, but API-level tests are specifically designed to verify that all system components function as intended. API testing helps uncover potential defects in the interfaces, servers, and databases, improving the overall software quality and contributing to better user experiences.

\n

Efficiency gains associated with an API testing tool can include:

\n\n

Conclusion:\nAPI testing is recognized as a better fit for Continuous Testing in Agile methodologies. Not adequately tested APIs may cause issues at the API application and the calling application. It is a necessary test in software engineering.

\n","frontmatter":{"date":"February 12, 2021","updated_date":null,"description":"Communication between software components is handled by an API (Application Programming Interface). Discover the advantages of automated API testing.","title":"What is API Testing? - Discover the Benefits","tags":["Automation","API Testing","Agile","Benefits"],"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.680672268907563,"src":"/static/44fa40d81595c222eae816dc48759915/f571c/api-testing.png","srcSet":"/static/44fa40d81595c222eae816dc48759915/69585/api-testing.png 200w,\n/static/44fa40d81595c222eae816dc48759915/497c6/api-testing.png 400w,\n/static/44fa40d81595c222eae816dc48759915/f571c/api-testing.png 770w","sizes":"(max-width: 770px) 100vw, 770px"}}},"author":{"id":"Surendranath Reddy Birudala","github":"reddysuren","avatar":null}}}},{"node":{"excerpt":"Consumer experience and value proposition are getting all the attention in today’s highly dynamic and interactive business environment. No…","fields":{"slug":"/growth/consumer-management-to-consumer-engagement/"},"html":"

Consumer experience and value proposition are getting all the attention in today’s highly dynamic and interactive business environment. No wonder consumer engagement strategies are producing exceptional results in the form of brand and business augmentation.

\n

While the word ‘engagement’ in business relationships is not new, most customer-facing groups still focus on the conventional management approach rather than consumer engagement. And that has been creating a loophole in the outcomes about how we work and how we live.

\n

We all must agree that it feels great to have technology in our personal lives. We spend time on our favorite apps or devices that we can’t live without. Technology helps us connect to our family and friends. Also, various tools help us get things done.

\n

So, why should our work be any different?

\n

We have seen a drastic change in organizations' sales cycles in the past couple of years. These changes mostly reflect how modern consumer success tools are shaping up.

\n

No wonder businesses focus on what people want to accomplish and how they can engage more consumers.

\n

Historically, organizations were more focused on managing and facilitating consumers' to be on top of everything. However, in the past couple of years, the paradigm has shifted from working as the facilitator to acting as a consultant and driving consumer engagement.

\n

Tips to Drive a Powerful Consumer Engagement

\n

A good CSM follows a couple of engagement methods to manage their consumers and make the communication more effective.

\n

Integrate consumer engagement.

\n

Consumers always prefer to be at the top of the negotiation cycle. They like to make purchases on their own terms, according to their timelines and their preferred methods.

\n

Therefore, facilitating seamless consumer service is like half the battle won. You can win the other half via tracking and understanding the consumer journey.

\n

Create personalized content.

\n

Assume a person buys some jewelry from a nearby store, and out of the blue, the store gives him a discount. The takeaway?

\n

Well, the consumer may forget about the discount but will always remember the owner’s good service gestures.

\n

Similarly, create personalized content for your consumers. For example, even a short welcome message can make the shopping experience more pleasant.

\n

Design an exclusive loyalty or advocacy program.

\n

Now, it is no news that acquiring new consumers always costs more than retaining existing ones. So, how do you retain them? How to ensure that they are your loyal consumers and will advocate about your product or service?

\n

Most companies like sports brands, kids-related products, and retail stores leverage a well-thought-out loyalty program as a way to make consumers their advocates.

\n

A recent study states that 23% of businesses use different reward campaigns to re-engage their existing consumers. Most of such programs are a part of personalized promotions (such as product discounts etc.)

\n

Leverage social media.

\n

During and post-pandemic, social media played the biggest role in communication and marketing. An effective consumer engagement and communication via social media can help in marketing the brand and networking.

\n

It also helps strengthen consumers' relations and promote your branding and marketing offers.

\n

In a nutshell

\n

There are infinite ways to encourage consumer engagement and create value for your business.

\n

Strategies that bring out the 'wow' factor are always the best ones. Be it via social media, advocacy, or loyalty programs.

\n

I hope these consumer engagement strategies will induce you to get into action. Keep in touch for more strategies and possible outcomes. Keep reading :)

\n

\n \n \n

\n","frontmatter":{"date":"February 12, 2021","updated_date":null,"description":"Historically, organizations were more focused on managing and facilitating consumers' to be on top of everything. However, in the past couple of years, the paradigm has shifted from working as the facilitator to acting as a consultant and driving consumer engagement.","title":"How to Shift Focus From Consumer Management to Consumer Engagement","tags":null,"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.3986013986013985,"src":"/static/86fef79ab4192076182c5e8238676820/14b42/consumer-engagement.jpg","srcSet":"/static/86fef79ab4192076182c5e8238676820/f836f/consumer-engagement.jpg 200w,\n/static/86fef79ab4192076182c5e8238676820/2244e/consumer-engagement.jpg 400w,\n/static/86fef79ab4192076182c5e8238676820/14b42/consumer-engagement.jpg 800w,\n/static/86fef79ab4192076182c5e8238676820/47498/consumer-engagement.jpg 1200w,\n/static/86fef79ab4192076182c5e8238676820/0e329/consumer-engagement.jpg 1600w,\n/static/86fef79ab4192076182c5e8238676820/d8255/consumer-engagement.jpg 1920w","sizes":"(max-width: 800px) 100vw, 800px"}}},"author":{"id":"Yash Rathi","github":"yashrathi29","avatar":null}}}},{"node":{"excerpt":"A crucial component of any SaaS organization is ensuring that their consumers can successfully leverage the tools and systems they provide…","fields":{"slug":"/growth/saas-consumer-support/"},"html":"

A crucial component of any SaaS organization is ensuring that their consumers can successfully leverage the tools and systems they provide. A vital part of this is an efficient Consumer Support system.

\n

At LoginRadius, we have spent years refining our support processes and procedures. We have learned a lot about balancing efficiency, consumer success, and consumer satisfaction to unlock the true potential of our platform for our consumers.

\n

Before diving into the various systems and services that make up a Consumer Support system, it is essential to understand a few things.

\n
    \n
  1. \n

    What does support mean for your organization?

    \n

    Support is different for every organization. Make sure you have spent time with internal stakeholders to understand what success means to your organization and then drive your consumer support based on the understanding.

    \n
    2. \n
  2. \n

    Who do you support?

    \n

    Understanding the types of consumers that will engage with your support team allows you to tailor your systems, teams, and processes to these individuals. Try setting up consumer profiles for all key stakeholders who may interact with your Consumer Support team and refine them over time.

    \n
    3. \n
\n

Once you have defined the above two questions for your organization, it is much easier to flesh out how you will structure your Consumer Support System and start defining your Support Structure.

\n

What Does an Ideal Consumer Support Team Look Like

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An efficient Consumer Support team is more than just the front line support personnel interacting with your consumers.

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Supporting consumers must be an organization-wide initiative. All teams bring unique systems, skill sets, and perspectives to your Consumer Support processes. This makes it essential to involve other teams early and consistently when planning how you will structure your support processes.

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Understanding where other teams may fit into your support structure allows you to tailor your workflows and engagement based on a mutual understanding of Consumer Success and Support.

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At LoginRadius, we have always maintained a \"Consumer First\" approach and treat consumers as our priority.

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Various teams support our direct Consumer Support team through direct and indirect support:

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Product Management, Product/R&D, DevOps

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These teams offer direct assistance to our Support Engineers by bringing to bear their extensive product knowledge when troubleshooting complex consumer questions.

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Whether this means working with the team to develop architectural or technical solutions, troubleshooting bugs, or recommending systems or workflows that can solve consumer issues, they bring a wealth of technical knowledge and skills to bear.

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These teams also play an active role in the triage process when priority issues are logged; frequently, they have access and insight into these issues, making a meaningful difference when classifying problems and escalating priority or production issues.

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Marketing and content

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An under-appreciated team in the context of Consumer Support, “content” plays a vital role in assisting consumers.

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By generating relevant content, whether directly related to your platform or related to supporting technologies or systems, they provide extensions to your direct knowledge base or documentation, which can help mitigate or facilitate understanding.

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Support teams engaging closely with these teams can help drive relevant content that provides value to consumers and indirectly influences support by proactively providing relevant content to your consumers.

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Consumer success and revenue

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Consumer support is often a very transactional process with minimal opportunities to build a relationship with your consumers. It is essential to include teams that specialize in creating these relationships directly as part of your support processes.

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This means providing active feedback and reports on the Consumer Support interactions so that these relationship-focused teams can ensure that consumers are satisfied with the received support and all deficiencies are quickly resolved.

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Over time, this allows for a feedback loop in which consumers are comfortable in proactively providing feedback as they know that their experience will improve by doing so.

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Common Factors of a Good Consumer Support Service

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Involving other teams is essential, but equally important is having the right people on your team. Consumer Support is not for everyone. Having the right individual interacting with your consumers is important to ensure efficient support that drives product usage and consumer satisfaction.

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These individuals may vary from organization to organization, based on their definition of support and the types of consumers they support. Still, there are a few unifying factors that make a huge difference:

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With the above components and understanding of both who you are supporting and what support means for your organization, you can build a support team that will enable your consumers.

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This is often an organic process that may evolve as you engage with external and internal stakeholders. Measuring this via targetted metrics allows you to refine and revamp these processes based on informed decisions.

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How to Measure Your Consumer Support Performance

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When defining how to measure your support performance, there are three things to keep in mind:

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1. What is important to measure?

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Setting up key metrics allows you to strive for something; these may vary from industry to industry or organization to organization and should but tailored to your company and essential for your consumers.

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At LoginRadius, we focus on accuracy, efficiency, and expeditiousness, with some of our key metrics being:

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  1. First response time
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  2. Resolution time
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  3. One-touch response rate
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  4. Consumer satisfaction
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2. What are the industry standards for your vertical?

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Understanding how your competitors measure support and the metrics they provide can help your organization understand where you sit with your metrics. While this should drive your metrics, it should also impact the metrics you track.

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There may be various regulatory requirements that come into play when defining your metrics and contractual metrics, such as Service-Level agreements(SLA) or other components of contracts that mandate specific metrics within your organization. Use these to define and track important metrics for your industry or organization.

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5 Channels to Improve Your Consumer Support Service

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Delivering support is essential, and SaaS support usually involves more than one of the following channels:

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1. Email or Ticketing

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Various options exist to support this channel. These range in scale from a simple support email address to robust support ticketing systems .

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These often form one of the initial touchpoints for all issues and allow for consumers communication and longer-term investigations.

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At LoginRadius, we leverage Zendesk as our email and ticketing solutions, but various services exist offering a range of scale to support all organization sizes:

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2. Live chat

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A live chat system is often the front line to your support engagement and can be a handy tool for consumers to get quick, efficient support.

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These are often supplemented with automation levels to streamline the initial communication via service frameworks and bots.

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Like Email ticketing systems, there are many options in this industry that can enable your teams, both small and large.

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We leverage intercom to support our Live Chat for Customer at LoginRadius, but some other options are:

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3. Phone Support

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Phone support usually comes in two formats, a scheduled call or direct call lines. These allow for rapid expedition of requests and reassure consumers that they have active engagement and acknowledgment from your team. Most of the significant support services also support direct call support channels.

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At LoginRadius, we leverage Dialpad both for scheduled support as well as priority phone channels.

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4. Community Support

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Community support allows product evangelists outside of your organization to support your other direct channels.

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By providing a forum or location where consumers can share knowledge or experiences, you can mitigate the amount of direct support your organization needs to facilitate.

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Depending on your organization, these vary. With LoginRadius, we encourage our consumers to engage with each other both via Github and Stackoverflow.

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Still, direct forums like the following are also suitable.

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5. Knowledge base/technical documentation

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Providing detailed knowledgebases and documentation, which includes intuitive methods to find information that a consumer requires, is often more potent than all of your other support channels combined in reducing the total volume of support engagements. There are various services to support this, some directly integrated into Support service desks.

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At LoginRadius, we chose to develop our own platform to service our documentation. This allows us to iterate continuously and improves our support documents and knowledge base.

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Every support engagement is reviewed and analyzed. This analysis is fed back to our content team to improve or enhance our documentation to give the tools to find the information they need directly quickly.

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How to Build an Exceptional Consumer Support Process

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Now that you have selected the best tools to enable your team and your consumers, it is time to define your processes.

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Having a well-defined set of processes and playbooks for your support team allows you to quickly onboard new team members, scale support engagement independent of team size, and easily understand and refine bottlenecks and action feedback.

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At LoginRadius, we spend a significant amount of time early in our support team development to document and detail as many processes and procedures as possible.

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These form the backbone of our support engagement and enable teams to provide the best, most efficient support possible by having clear channels of communication and touchpoints to cover the majority of consumer issues.

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Beyond general processes to cover the various support communication channels you have in place(Email, Phone, Live Chat Etc), it is equally important to engineer your process with failure in mind.

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Have defined process for situations like:

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Conclusion

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It can be extremely fulfilling to create a consumer support team and see it evolve over time as you interact with consumers and refine your systems and processes.

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They can help to define your organization and drive your organization's reputation in your industry.

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Hopefully, the above insights into the LoginRadius support team and some of the things that have helped us to support our consumers enable you to drive efficiencies within your organization.

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\n","frontmatter":{"date":"February 12, 2021","updated_date":null,"description":"An efficient consumer support team is more than just the front line support personnel interacting with your consumers. Supporting consumers must be an organization-wide initiative. All teams bring unique systems, skill sets, and perspectives to your consumer support processes.","title":"How to Deliver the Perfect Consumer Support System for SaaS Companies","tags":null,"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5037593984962405,"src":"/static/75e0017ccced736bfdb322a787e03784/14b42/saas-consumer-support.jpg","srcSet":"/static/75e0017ccced736bfdb322a787e03784/f836f/saas-consumer-support.jpg 200w,\n/static/75e0017ccced736bfdb322a787e03784/2244e/saas-consumer-support.jpg 400w,\n/static/75e0017ccced736bfdb322a787e03784/14b42/saas-consumer-support.jpg 800w,\n/static/75e0017ccced736bfdb322a787e03784/47498/saas-consumer-support.jpg 1200w,\n/static/75e0017ccced736bfdb322a787e03784/0e329/saas-consumer-support.jpg 1600w,\n/static/75e0017ccced736bfdb322a787e03784/d8255/saas-consumer-support.jpg 1920w","sizes":"(max-width: 800px) 100vw, 800px"}}},"author":{"id":"Rakesh Soni","github":"oyesoni","avatar":"rakesh-soni.jpg"}}}},{"node":{"excerpt":"Around the world, most of the workforce started to work from home to cope with the pandemic. Even post COVID-19, managers are strategizing…","fields":{"slug":"/growth/tips-managing-remote-team/"},"html":"

Around the world, most of the workforce started to work from home to cope with the pandemic. Even post COVID-19, managers are strategizing the best remote working tips to lead their teams at ease.

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It is also equally important to glean remote-work policies even if they do not continue the work-from-home model. After all, it will make life easier for future references.

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A major challenge is to keep employees disciplined and help them maintain the consistency of their performance. It has been observed that most of the active and high-performing employees have had cases of low morale and less engagement in the remote model.

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Other challenges that slow the outcomes and impact remote working include less face-to-face supervision, social isolation, household chores, and more.

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Here are some remote working tips that can ease the pressure and challenges of the work-from-home model for organizations and their management.

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They worked for us at LoginRadius. Pretty sure they will work for you too!

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1. Deal with the situation with a proactive approach.

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When countries were under lockdown, most organizations started remote working drills. At LoginRadius, we floated several surveys among the team and got their inputs on them.

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It is important for an organization always to have a proactive approach and predictable thinking of all future aspects, whether positive or negative. We should always prepare ourselves for challenges and should have a positive and learning attitude.

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2. Roll out new policies and processes.

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When the news of the pandemic started flooding and circulating across the world, we started taking action accordingly.

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We prepared and rolled out new policies and processes. We were open to suggestions from our team members and discussed their feasibility by conducting various managerial meetings.

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3. Daily video conferencing (morning and evening syncing).

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This may sound overkill, but it is the best way to keep in touch with your employees and maintain face-to-face supervision.

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A couple of pre-shift and post-shift meetings daily can motivate and encourage your team. This activity can help the employees to maintain their performance.

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4. Maintain the communication.

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When it comes to the tasks, responsibilities, or productions, good communication can make the task feasible in remote working. Daily check-ins are a mandatory step of starting a day.

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Frequent communication with the team helps the workforce to complete all the desired tasks. But remember! over communication can lead to a greater overhead.

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5. Be techno-friendly.

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There are some communication and management tools available that make communication easy around the globe.

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Applications like Google-Meeting, Hangouts, Zoom, Microsoft Teams, etc., can help managers keep track of their respective teams and handle them remotely.

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6. Set expectations and refocus on all employees.

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As previously discussed, due to the absence of training on the work-from-home model, even high-performing employees can be defocused on their goals and responsibilities.

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Setting the expectation with goals and requesting feedback is an important step to ensure alignment.

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7. Focus on employee engagement and well-being.

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At LoginRadius, we are maintaining a high valued employee caring culture. We planned events and activities virtually and also added a few more trainers and life coaches for our employee’s well-being. You can also conduct virtual meetings, events, and get-togethers.

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8. Be a mentor more than a boss.

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Facing issues while working is normal for every employee, and coaching in every step is ideal for a manager. Being too bossy can demotivate your employees and lead them to become more casual.

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Being a mentor and coaching your team is one of the best remote working tips to make your employees more efficient.

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Apart from coaching, some other activities like addressing employee issues, appreciating them for every single achievement, engaging them in daily fun activities, keeping them at the front when it comes to any achievement, etc. goes a long way.

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9. Empathize toward employees.

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It is a good thing if the employees are sharing their issues with the managers and looking for a solution. It portrays that the employees have enough faith and trust in their managers when it comes to solving the issues.

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Listening to their issues and empathizing with their struggles can help them to calm and sort out the issues. Also, try to become a good friend of them if you can. It more often seems that people make good friends at their workplace as well, so why not you?

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10. Understanding every employee's issue.

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Everyone has a different home environment. Some of them may have spouses, children, or other family members, some may not.

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Some may have a vacant room for work purposes, while some attend meetings and do their work from the bedroom, dining, or balconies.

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It is also possible some are working from café instead of home, and some are facing internet or electricity issues.

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Understanding their problems and not judging and comparing their situation with other team members is an important step. That can make your remote working model easy and interesting for employees.

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11. Celebrate remote social interactions and activities.

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Keep your employees engaged in remote social interactions and activities daily. Having a healthy chat with personal goals and daily activities makes employees feel good.

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Also having some daily fun activities like singing, playing guitar, etc., keeps employees energetic and enthusiastic.

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Carving out some time from scheduled meetings can be helpful. Also performing some remote social activities or maintaining a dress code for several occasions can make the employees feel like the office in the home.

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12. Provide efficient resources for remote work.

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Manpower comes with two main factors. One is the proper training and the second is efficient and enough resources.

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There is no doubt that every organization gives proper and suitable training to its new joiners as well as to the working employees if required.

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But when it comes to resources, none of the employees bring any resources from their homes. They all are provided to them in the work area.

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So when the pandemic hit globally and most of the organization started remote work, the main problem that arrived at first was resources.

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It is not necessary that all of your employees possess a laptop or PC and internet connection at their home. Also, it is not fair if they pay the utility bills from their pocket.

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The management should keep these things in mind for their remote working model to be successful. The organization should be prepared with a list of all needed resources and reimbursement that must be paid to its employees.

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13. Hardware and software support.

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You should prepare a supply chain management for the tools, hardware, and systems. As an IT company, you can’t work without computers; also be prepared for the repair and maintenance of hardware from time to time.

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You can schedule IT people to visit the office once a week at least with all the safety measures to check the submitted hardware and repair them. Also, have a backup system ready to provide the employees so that work may not suffer and people can move ahead with their tasks smoothly.

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Conclusion

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Educating employees about the purpose of remote working can help them understand the importance of maintaining a healthy work-from-home culture.

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Each of the tips mentioned above and advice requires patience, attention, flexibility, and consistency. Working out on these tips can lead to better results and help the management handle the remote teams more easily and comfortably.

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\n \n \n

\n","frontmatter":{"date":"February 12, 2021","updated_date":null,"description":"Educating employees about the purpose of remote working can help them understand the importance of maintaining a healthy work-from-home culture. Here are some remote working tips that can ease the pressure and challenges of the work-from-home model for organizations and their management.","title":"13 Tips for Leading and Managing Remote Teams","tags":null,"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5037593984962405,"src":"/static/c732b0cabb49541439ef8826a646361f/14b42/tips-managing-remote-team.jpg","srcSet":"/static/c732b0cabb49541439ef8826a646361f/f836f/tips-managing-remote-team.jpg 200w,\n/static/c732b0cabb49541439ef8826a646361f/2244e/tips-managing-remote-team.jpg 400w,\n/static/c732b0cabb49541439ef8826a646361f/14b42/tips-managing-remote-team.jpg 800w,\n/static/c732b0cabb49541439ef8826a646361f/47498/tips-managing-remote-team.jpg 1200w,\n/static/c732b0cabb49541439ef8826a646361f/0e329/tips-managing-remote-team.jpg 1600w,\n/static/c732b0cabb49541439ef8826a646361f/d8255/tips-managing-remote-team.jpg 1920w","sizes":"(max-width: 800px) 100vw, 800px"}}},"author":{"id":"Vikas Soni","github":null,"avatar":null}}}}]},"markdownRemark":{"excerpt":"Identity is evolving, and developers are at the forefront of this transformation. Every day brings a new learning—adapting to new standards…","fields":{"slug":"/identity/developer-first-identity-provider-loginradius/"},"html":"

Identity is evolving, and developers are at the forefront of this transformation. Every day brings a new learning—adapting to new standards and refining approaches to building secure, seamless experiences.

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We’re here to support developers on that journey. We know how important simplicity, efficiency, and well-structured documentation are when working with identity and access management solutions. That’s why we’ve redesigned the LoginRadius website—to be faster, more intuitive, and developer-first in every way.

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The goal? Having them spend less time searching and more time building.

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What’s New and Improved on the LoginRadius Website?

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LoginRadius’ vision is to give developers a product that simplifies identity management so they can focus on building, deploying, and scaling their applications. To enhance this experience, we’ve spent the last few months redesigning our interface— making navigation more intuitive and reassuring that essential resources are easily accessible.

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Here’s a closer look at what’s new and why it’s important:

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A Developer-Friendly Dark Theme

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\"This

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Developers spend long hours working in dark-themed IDEs and terminals, so we’ve designed the LoginRadius experience to be developer-friendly and align with that preference.

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The new dark mode reduces eye strain, enhances readability, and provides a seamless transition between a coding environment and our platform. Our new design features a clean, modern aesthetic with a consistent color scheme and Barlow typography, ensuring better readability. High-quality graphics and icons are thoughtfully placed to enhance the content without adding visual clutter.

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So, whether you’re navigating our API docs or configuring authentication into your system, our improved interface will make those extended development hours more comfortable and efficient.

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Clear Categorization for LoginRadius Capabilities

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\"This

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We’ve restructured our website to provide a straightforward breakdown of our customer identity and access management platform capabilities, helping you quickly find what you need:

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This structured layout ensures you can quickly understand each capability and how it integrates into your identity ecosystem.

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Developer-First Navigation

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\"This

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We’ve been analyzing developer workflows to identify how you access key resources. That’s why we redesigned our navigation with one goal in mind: to reduce clicks and make essential resources readily available.

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The new LoginRadius structure puts APIs, SDKs, and integration guides right at the menu bar under the Developers dropdown so you can get started faster. Our Products, Solutions, and Customer Services are also clearly categorized, helping development teams quickly find the right tools and make informed decisions.

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Quick Understanding of Integration Benefits

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\"This

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Developers now have a clear view of the tech stack available with LoginRadius, designed to support diverse business needs.

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Our platform offers pre-built SDKs for Node.js, Python, Java, and more, making CIAM integration seamless across popular programming languages and frameworks.

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Over to You Now!

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Check out our revamped LoginRadius website and see how the improved experience makes it easier to build, scale, and secure your applications.

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Do not forget to explore the improved navigation and API documentation, and get started with our free trial today. We’re excited to see what you’ll build with LoginRadius!

\n","frontmatter":{"date":"February 21, 2025","updated_date":null,"description":"LoginRadius’ vision is to give developers a product that simplifies identity management so they can focus on building, deploying, and scaling their applications. To enhance this experience, we’ve redesigned our website interface, making navigation more intuitive and reassuring that essential resources are easily accessible.","title":"Revamped & Ready: Introducing the New Developer-First LoginRadius Website","tags":["Developer tools","API","Identity Management","User Authentication"],"pinned":true,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.7857142857142858,"src":"/static/80b4e4fbe176a10a327d273504607f32/58556/hero-section.webp","srcSet":"/static/80b4e4fbe176a10a327d273504607f32/61e93/hero-section.webp 200w,\n/static/80b4e4fbe176a10a327d273504607f32/1f5c5/hero-section.webp 400w,\n/static/80b4e4fbe176a10a327d273504607f32/58556/hero-section.webp 800w,\n/static/80b4e4fbe176a10a327d273504607f32/99238/hero-section.webp 1200w,\n/static/80b4e4fbe176a10a327d273504607f32/7c22d/hero-section.webp 1600w,\n/static/80b4e4fbe176a10a327d273504607f32/1258b/hero-section.webp 2732w","sizes":"(max-width: 800px) 100vw, 800px"}}},"author":{"id":"Rakesh Soni","github":"oyesoni","avatar":"rakesh-soni.jpg"}}}},"pageContext":{"limit":6,"skip":588,"currentPage":99,"type":"///","numPages":161,"pinned":"ee8a4479-3471-53b1-bf62-d0d8dc3faaeb"}},"staticQueryHashes":["1171199041","1384082988","2100481360","23180105","528864852"]}