The LoginRadius Identity Platform is an enterprise CIAM solution with many features fulfilling hundreds and thousands of use cases in this domain. With a vast amount of features, there comes an easy-to-use Admin Console (a dashboard provided to our customers for managing configuration, accessing data, viewing insights, etc.) with a navigation panel to access the desired features.
\nBeing a CIAM solution, LoginRadius understands the importance of Customer Experience (CX). From time to time, we take a look back in the Admin Console and improvise it for a better customer experience.
\nThis blog describes how LoginRadius improved the access of feature and configuration pages for customers to locate them with minimal effort.
\nAs mentioned above, the LoginRadius CIAM solution serves many features via its Admin Console, and sometimes it becomes hard for users to locate a feature configuration page.
\nWe decided to shoot this problem away by integrating the navigation panel with an easy-to-access Search option. As a result, you just type in the feature’s name or related keyword and select one result to land on the respective configuration page in Admin Console. Doesn’t that sound heavenly?
\nLet’s have a look at the new search option.
\nYou can click the desired result, and it will land you on the respective feature page in the Admin Console. So, no more scrolling through the navigation menu to find out what you are looking for in the console.
\nIt also displays the results relevant to the keyword or phrase to locate what you are looking for without any hassle.
\nNow, when we are talking about new search options, let’s have a quick look at other existing search options and how you or your team can use them in an optimized way.
\nThe LoginRadius Admin Console has a dedicated customer management section for your customer support team. You can conveniently manage customers or look around for details to solve their queries or problems.
\nYou can quickly locate a customer by using the search filter options such as domain, name, UID, email highlighted on the screen below:
\nSimilarly, you can search and manage the blocked customers too.
\nThe search and extensive filter options are also available in the Insights section of the Admin Console. You can utilize these options to view the stats and analytics associated with customers, growth, usage, identity, provider, and many more.
\nThe following is an example of search options available in the Identity Analytics section:
\nThe purpose of all the above searches is to let our customers quickly locate the information or sections they want to access. If you value customer experience as much as we do, reach out to us, and we will help you improve the consumer experience of your application.
\n\n","frontmatter":{"title":"LoginRadius Integrates Search in Navigation for Better Customer Experience","author":{"id":"Archna Yadav","github":null,"avatar":null},"date":"February 15, 2022","updated_date":null,"tags":["industry-news"],"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.834862385321101,"src":"/static/73ffc312dc112272ff19eb28f3a51238/33aa5/LR-search-navigation.jpg","srcSet":"/static/73ffc312dc112272ff19eb28f3a51238/f836f/LR-search-navigation.jpg 200w,\n/static/73ffc312dc112272ff19eb28f3a51238/2244e/LR-search-navigation.jpg 400w,\n/static/73ffc312dc112272ff19eb28f3a51238/33aa5/LR-search-navigation.jpg 768w","sizes":"(max-width: 768px) 100vw, 768px"}}}},"fields":{"authorId":"Archna Yadav","slug":"/identity/loginradius-integrates-search-navigation-better-cx/"}}},{"node":{"id":"8812b749-08da-5180-a93e-6383c119fa18","html":"BigCommerce is a great eCommerce platform with rich features, and millions of people benefit from it. But there are limitations when you want to extend the platform for the following identity and access management requirements:
\nLet’s talk about how you can extend BigCommerce and add on the above-mentioned features hassle-free.
\nThe answer is to utilize a CIAM (Consumer Identity and Access Management) that provides BigCommerce integration. You can easily configure and implement these features with minimal development effort using the CIAM provider. One such CIAM provider is LoginRadius.
\nYou are required to create an account with the CIAM provider, enable BigCommerce Integration, and do needed configurations in both BigCommerce and CIAM Provider. For more details, refer to this guide here.\nThis guide also explains the modifications required in your Stencil or Blueprint themes of BigCommerce. As a result of this implementation, you can enable the desired authentication method(s) for customers of your BigCommerce Application. Consequently, making the eCommerce experience smoother for your customers.
\nBoth customer and business will see several benefits (described below) from using CIAM solutions for features such as SSO, Phone Login, Prefilled Customer Information, and Analytics.
\nSSO lets customers log in with an existing identity. Allowing customers to use their existing identity increases conversions and return rates. It also improves security by allowing your customers to manage lesser digital identities and credentials.\nThe movement toward Bring Your Own Identity(BYOI) is gaining prominence as customers look to control their digital profiles, and SSO enables customers to bring their own digital identity.
\nPhone login via OTP allows customers to easily log into their account without remembering a username or password. They only need to provide the Phone Number and then enter the received OTP to log in.
\nThis process makes sign-up and sign-in seamless for the customers and improves customer engagement. Also, businesses get fewer or no forgot password requests from customers, which reduces the support efforts.
\nThe top reason behind the cart abandonment is the long or confusing checkout process. Using the prefilled customer information with the LoginRadius Social Login feature, you can reduce the overall time involved in the checkout process.
\nPrefilled customer information such as name, city, email address during checkout allows customers to place orders quickly.
\nLet’s say a customer logged in using a social account and during checkout. With the customer’s permission, LoginRadius can retrieve basic information like name, email, birth date, gender from their social account. Thus, the customers need not enter data manually and experience a shorter and smoother checkout process.
\nWhen you use LoginRadius as CIAM, it stores your customer data with your desired data centers. Also, LoginRadius Dashboard allows you to access the customer analytics related to identity, demographics, login, communication, etc. These analytics and charts help you understand your customers and their preferences better.
\nFor example:
\nIn addition to the benefits mentioned above, you experience below additional benefits:
\nExtending the capabilities of your great eCommerce platform is like a cherry on the cake. Signup for free and get in touch with us to take your eCommerce platform a level ahead.
\n","frontmatter":{"title":"4 Ways to Extend CIAM Capabilities of BigCommerce","author":{"id":"Archna Yadav","github":null,"avatar":null},"date":"January 27, 2022","updated_date":null,"tags":["BigCommerce","Authentication","CIAM"],"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5037593984962405,"src":"/static/d145b262e248d51a28c0d8d8d731e1f2/ee604/4-ways-to-extend-ciam-capabilities.png","srcSet":"/static/d145b262e248d51a28c0d8d8d731e1f2/69585/4-ways-to-extend-ciam-capabilities.png 200w,\n/static/d145b262e248d51a28c0d8d8d731e1f2/497c6/4-ways-to-extend-ciam-capabilities.png 400w,\n/static/d145b262e248d51a28c0d8d8d731e1f2/ee604/4-ways-to-extend-ciam-capabilities.png 800w,\n/static/d145b262e248d51a28c0d8d8d731e1f2/f3583/4-ways-to-extend-ciam-capabilities.png 1200w","sizes":"(max-width: 800px) 100vw, 800px"}}}},"fields":{"authorId":"Archna Yadav","slug":"/engineering/extend-ciam-capabilities-of-bigcommerce/"}}},{"node":{"id":"764ff7be-1f46-58d1-869a-2a388c637b73","html":"The North Star Metric was invented in business to give companies a singular emphasis on a single target. Everyone should still measure progress by whether or not they are progressing the organization using this metric instead of being distracted by day-to-day matters or individual projects.
\nThis article is the first in a series of deep dives on the North Star Metric. We hope it serves as a guide to why this metric matters, how to interpret it, and how to use it to drive the long-term product plan and development for product leaders and managers around the globe.
\nA walk through of the article and topics we’ll cover:
\nLet’s dive in!
\nA north star metric must have these three factors:
\nThe metrics with the above factors and contributions from product teams for improvement provide sustainable company growth and improved user experience.
\nBy now, it's understood that NSM is a metric to drive growth. Let’s see how this metric helps growth hackers and makes sure that the company grows:
\nA good north star metric must indicate future success, and every product should have a north star metric. While the other key metrics like monthly revenue gives you an insight into what happened in the past rather than predicting future revenue.
\nDigital Identity and IAM Domain have been the talk of the technology town for decades. There has been plenty of research, innovation, and information around these two, which led to many terminologies for the platforms providing the relevant features. Some of these terminologies are specific to the characteristics of the platform, while others are used interchangeably.
\nIn this article, let’s discuss the following commonly used terminologies for the platforms providing the relevant features:
\nThese terminologies revolve around the IAM, CIAM, and IDaaS platforms. The infographic below categorizes these terminologies within these platforms:
\nCIAM is a subset of the broader concept of identity access management (IAM). It explicitly focuses on managing customers' identities who need access to websites, web portals, and mobile apps. IDaaS is an authentication infrastructure that is built, hosted, and managed by a third-party service provider. IDaaS companies supply cloud-based authentication or identity management to enterprises who subscribe. It allows enterprises to use single sign-on, authentication, and access controls to provide secure access to their growing number of software and SaaS applications. IAM is used for employee/internal-facing identity and access management solutions. The following explains a typical example of the IAM implementation within an organization: John, a new employee, joins the organization, and the application allows provisioning of his organizational identity. John can then login to his organization's portal, and based on the access configuration, he is either authorized or denied access to information or a resource. Besides, the organization has multiple portals, and John is allowed to access these portals using the same credentials. Throughout the job tenure, John's profile is maintained or updated from time to time. Eventually, when John decides to move on, deleting John's account from one portal revokes his access to all other portals. IAM has the following four components: Organizations earlier used on-premises IAM software for identity and access management. Now the identity management process is getting more complicated as organizations add more cloud services to their environments. Thus, as a logical step, the organizations adopt cloud-based Identity-as-a-Service (IDaaS) and cloud IAM solutions. CIAM is used for customer-facing solutions. The capabilities of IAM are followed in the CIAM solutions; however, the use cases and requirements vary. Common features of CIAM include: The following explains a typical example of the CIAM implementation in a customer-facing application: Sarah, a new customer registers on the application. If applicable, the application should request for Sarah’s consent on business privacy policies and get her social profile data. The application must ensure the security and privacy of the captured data during registration, social login, or activities performed during her life cycle. Besides, Sarah should be allowed to manage access to her profile data and delete her account from the application. On the other hand, the business should be allowed to get insights on their customer to understand and deliver their needs. The core components of IAM remain the same across areas like authentication, authorization, user management, and central user repository. Thus, the need for Single Sign-On, Authentication Protocols, Access Management, Centralized and Universal Directories, User Lifecycle Management and Authorization, etc remains the same. It is a common misconception that the technology required for CIAM is the same for IAM. CIAM is far more challenging irrespective of the similarities with the IAM, and it is recommended to have a CIAM solution in place for your customers. The enterprises typically use IDaaS to extend their existing IAM infrastructure. Thus, enterprise IDaaS providers must deploy solutions that can: The following are the critical features of IDaaS: Single Sign-On (SSO) and Federation: SSO capability to allow users to authenticate themselves across multiple applications using the same credentials. Similarly, the federation capability allows the organizations to manage secure authentication for third-party cloud services accessed beyond the control of internal IT departments. The enterprises use several applications, mostly cloud-based services, while some of the applications hosted on-premise. Managing the credentials and access to each of those applications has become hectic. Since IDaaS provides a single point of user and access management for all the applications, granting or revoking access to users becomes very easy. Besides, it enables SSO to avoid managing separate login credentials for different service providers. If you are looking for information on more terminology around the platforms mentioned in this article, add your request in the comments below. I will either address them here or write another article dedicated to your requests and questions!IAM Features and Use Case
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\nCIAM Features and Use Case
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\nIDaaS Features and Use Case
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