When a global healthcare company struggling with patient identity management was looking to streamline its processes, LoginRadius was tasked with reshaping its authentication workflow.
\nFrom robust password management and data storage solutions to advanced customer insights and analytics, here’s how we effectively enhanced the company's ability to serve its customer base.
\nAt the core of LoginRadius' offerings lies a robust and secure identity platform that enables enterprises to streamline user registration, authentication, and account management processes.
\nOur platform is meticulously designed to ensure compliance with industry standards and regulations, safeguarding sensitive customer data while providing a frictionless user experience.
\nLoginRadius drove transformative improvements, setting new standards for efficiency and user experience for the healthcare brand.
\nRead More: Measuring And Improving Your Employee’s Health With HealthVision
\nWe underpinned the success of this partnership with our commitment to advanced identity solutions and strategic innovation around customer experience:
\nOur partnership's impact extends beyond mere operational enhancements; it has enabled the company to touch the lives of millions, providing them access to vital services and resources that contribute to their overall well-being.
\nAs we celebrate these accomplishments, we remain excited about the future. Thanks for an amazing eight years!
\n\n","frontmatter":{"title":"Celebrating 8th Year Milestone: How Our Collaboration with a Leading Healthcare Company Transformed Millions of Lives","author":{"id":"Ritika Kapahi","github":null,"avatar":null},"date":"August 28, 2024","updated_date":null,"tags":["healthcare","digital transformation","cx"],"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.492537313432836,"src":"/static/58ea7822d4baeccb4880dffc69c9247a/33aa5/healthcare.jpg","srcSet":"/static/58ea7822d4baeccb4880dffc69c9247a/f836f/healthcare.jpg 200w,\n/static/58ea7822d4baeccb4880dffc69c9247a/2244e/healthcare.jpg 400w,\n/static/58ea7822d4baeccb4880dffc69c9247a/33aa5/healthcare.jpg 768w","sizes":"(max-width: 768px) 100vw, 768px"}}}},"fields":{"authorId":"Ritika Kapahi","slug":"/identity/lr-reshapes-authentication-healthcare-company/"}}},{"node":{"id":"039a70e8-69e9-53d4-92bc-ac21a208bdb6","html":"Read a success story about our work with Ski Performance AS, an e-commerce platforming serving the European ski tourism industry. Discover how LoginRadius helped our client transform its customer experience and bring in more than 600k new users.
\n\"From the very beginning of the development of our e-commerce system, we have used LoginRadius' services. The platform has helped us facilitate the fluidity and speed of the purchasing process through social login.\"
\nChristian Tomassetti, CTO and Co-founder (Skiperformance)
\nWhile digital transformation is a clear business impressive, the process of making this vision a reality is often less clear. There are a number of critical building blocks involved, but perhaps one of the most key is digital identity. Heightening security and improving the user experience, it sits at the foundation of digital success.
\nThis is particularly true within the travel and tourism industries, where traveller confidence has been shaken in recent years by the health crisis.
\nOur client, Skiperformance, is a big name within European ski tourism. For more than 15 years, the company - which has offices in Italy and Norway - has helped ski resorts and travelers plan ski adventures around the world.
\nWhile business was thriving, Skiperformance recognized an opportunity to improve its customer experience. The company sought an identity management solution to deliver users with secure, seamless and confidence-inspiring user experiences.
\nSkiperformance CTO and co-founder Christian Tomassetti turned to LoginRadius with his requirements.
\nThe CEO’s ambition was to enable seamless customer experiences for travelers using the Skiperformance platform during trip planning.
\nAs well as simplifying the e-platform’s registration experience through features such as social login, he wanted to make customer management easier, too.
\nThe team wanted to extend the usability of the LoginRadius platform by introducing registration and social login features to travelers registering and authenticating via the Skiperformance website.
\nImportantly, Skiperformance needed a CIAM platform capable of addressing associated aspects like privacy violations with precision.
\nDiscussions helped Christian and his team learn how LoginRadius cloud-based customer identity management works and how it could satisfy all of their key requirements, including:
\nEasy social login from 40+ providers
\nLoginRadius offers users an impressive choice of 40+ social media ID providers. This means wherever customers are based in the world, they can login using their preferred social media accounts.
\nSimple profile management
\nLoginRadius simplifies traveler profile management at Skiperformance, thanks to its seamless fit with technology stacks.
\nUnprecedented uptime
\nLoginRadius means Ski Performance can achieve 180K logins per second—that’s 20 times more than the closest competitor.
\nAdvanced account security
\nThe LoginRadius Identity Platform comes with a wide range of built-in account security capabilities that are ahead of the curve and ensure the highest level of security.
\nChoosing LoginRadius as its CIAM partner in 2014 met all of Skiperformance’s requirements… and then some.
\nSkiperformance has achieved impressive results since that decision, including:
\nThe customer success team always understands the importance of demonstrating value to every client in a well-organized and timely manner.
\nHowever, the business landscape of both the client and service provider can always be in a state of fluctuation. So, meeting your clients frequently makes sense, isn’t it? That’s what quarterly business review (QBR) is all about.
\nQBRs are the perfect time to showcase your business perspective and the business impact you’ve had on your clients. This is a critical exercise that bridges the gap between your clients, your product/services, and your company.
\nOver nine months, the LoginRadius’ customer success team has been engaged to arrange the QBR’s with all its clients, and we’ve done some brainstorming to synchronize processes for better outcomes.
\nLet’s understand the crucial aspects of quarterly business reviews and how companies can collaborate and scale business growth.
\nA quarterly business review can be defined as a once-per-quarter meeting between a vendor (like a technology partner like us) with their clients.
\nDuring a QBR, both the client and vendor discuss how their business impacts the client, what the processes are being followed, and brainstorm ideas to provide a competitive edge.
\nThough it can be pretty challenging for some clients to visit the vendor’s location physically, remote QBRs are swiftly becoming part of the customer success best practices.
\nQBRs offer endless opportunities to clients and vendors since we don’t see customers as a deal rather a long-term relationship. It’s one of the best ways to ensure consistent growth with the clients by conducting a quarterly business review.
\nLet’s have a quick look at some of the essential objectives of a successful QBR:
\nA QBR is undoubtedly a single chance that allows you to bolster your image among your clients and their stakeholders; make sure you prepare well with valuable content and information.
\nLoginRadius understands the value that each client brings to our organization, and hence, we’re now emphasizing building lasting relationships with our clients through QBRs. Here are the stages of QBR that we cover:
\nIf you’re not sure about the purpose of QBR and its value to your business and clients, you first need to understand the aspects defining the need of a QBR. Here’s what your QBR must contain:
\nAgenda
\nYou need to create an agenda for the meeting and make sure you circulate the same to all the attendees in advance so that they’re well aware of the purpose of the QBR.
\nDemonstrate Value
\nKeep a list of business outcomes your clients have achieved through your product/services in the previous quarter. Demonstrate the client with correct performance metrics and numbers.
\nShare Goals
\nOnce you depict their achievements through your product/services, it’s the right time to show them what more their brand can achieve in the future. It’s crucial to share future goals and your benchmark plans to chase them.
\nPortray Your Action Plan
\nSince sharing goals alone won’t build trust and confidence with your client, you have to portray your action plan well in advance. Also, make the type of collaboration you would need with the client’s team to achieve your goals.
\nWe believe that the key to the successful conduction of a QBR lies in adding value to the QBR. It’s important to understand that the client can derive value from the session and eventually build trust in your team. Here’s what you need to consider:
\nA quarterly business review benefits both the client and the vendor since they get a chance to connect and learn how things are working and prepare an action plan for the future.
\nIt’s the job of the customer success team to correctly deliver the expectations and smartly use QBRs to transform their clients’ businesses.
\nMoreover, you can help cement the relationship since you get a lot of feedback from your client's team that further helps plan things better.
\nEnterprises that aren’t yet leveraging the true potential of QBRs must quickly put their best foot forward in conducting the same for ensuring better and lasting relationships with their clients.
\n\n","frontmatter":{"title":"A Successful Business Review Meeting Paves the Path for Your Business Success","author":{"id":"Ritika Kapahi","github":null,"avatar":null},"date":"January 13, 2022","updated_date":null,"tags":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5037593984962405,"src":"/static/fdefa788900050481d378d133f2f9a3f/33aa5/business-review.jpg","srcSet":"/static/fdefa788900050481d378d133f2f9a3f/f836f/business-review.jpg 200w,\n/static/fdefa788900050481d378d133f2f9a3f/2244e/business-review.jpg 400w,\n/static/fdefa788900050481d378d133f2f9a3f/33aa5/business-review.jpg 768w","sizes":"(max-width: 768px) 100vw, 768px"}}}},"fields":{"authorId":"Ritika Kapahi","slug":"/growth/business-review-meeting-success/"}}}]},"authorYaml":{"id":"Ritika Kapahi","bio":"A Customer Success Manager within LoginRadius. Experienced Project Management Specialist with a demonstrated history of working with the customers in the information technology and services industry. Skilled in Customer Service, Customer Retention and project management.","github":null,"stackoverflow":null,"linkedin":"ritika-kapahi-ba5b1162","medium":null,"twitter":null,"avatar":null}},"pageContext":{"id":"Ritika Kapahi","__params":{"id":"ritika-kapahi"}}},"staticQueryHashes":["1171199041","1384082988","2100481360","23180105","528864852"]}